Act as a point of escalation for the Team on Technical issues
Manages escalation; Works directly with customers in escalations and ensures customer issues are resolved satisfactorily.
Perform root cause analysis of Problem Management tickets and implement a permanent fix
Deliver a swift and effective response until the issue is resolved and the situation is normalised
Maintain a knowledge base of known issues and solutions for the Support team and create cheat sheets for business users to reduce tickets.
Write maintainable, scalable, simple, clean and efficient code
Continually look for opportunities to improve our platform, process and business
Contribute to high level and low level design of software solutions
Maintain and enhance existing applications in response to business needs.
Collaborate closely with members of other teams throughout the software release cycle
Tune application and query performance using profiling tools and SQL
Monitor and support Systems and Batch processes
Continually look for opportunities to improve coding, module structure, response time of the queries
B. Required Skills & Experience
Ability to work in a fast paced, growth mode startup environment. Ready to roll sleeves do-what-ever-needs-to-be-done attitude, hands-on approach to lead by example and showcasing the sense of ownership
8+ years of work experience in software development, technical support or web application development
Minimum 4 years of hands-on experience with Java or Ruby and Ruby on Rails
AWS, MySQL, PostgreSQL, S3, EC2 experience is must
Tech support experience is must
Team leading experience is must
Should have experience with SQL Performance Tuning and Optimization using monitoring and troubleshooting tools
Should have working experience with Nginx, Phusion Passenger
Experience with Agile and Scrum Software Development Life Cycle Models
Experience with Test Driven Development (TDD), continuous integration, Scrum, Kanban
Proficiency with code versioning tools such as Git, Github, SVN. Working experience with Github will be preferred.
C. Basic Qualification - B.E (CS/IT), B.Tech(CS/IT), MCA, M.Tech