Highly organized, Highly motivated, Innovative, performance-driven executive with rich experience in product and project management, and technical project leadership. A hands-on, dynamic leader with over 15 years’ experience in Information Technology and over 10 years of experience guiding and motivating cross-functional teams. Highly creative with strong technical expertise and international business acumen. Proven record of identifying and implementing process improvements to improve revenue and customer satisfaction.
Reports to: The Head of Project Management will report to the Director, Platform Delivery.
Responsibilities and Duties:
○ Providing management, leadership, and strategic vision for the Project Management team
○ Coordinating with Senior leadership to create and update processes and governance to ensure effective project management.
○ Directing the activities of the Project Management Team and managing team members allocations across projects and products.
○ Mentoring Project Managers to deliver successful project and product deliveries
○ Working closely with various teams (Sales, Customer Success, Engineering, Quality & Testing, Implementation & Training, Business Analysis, Architecture, Customer Care etc.) to improve end to end processes and efficient projects deliveries
○ Accountability for all phases for all projects and product deliveries
○ Escalation point for internal and external stakeholders
○ Change Requests management
○ Timely and accurate reporting of all projects to internal and external stakeholders
○ Department reports for all the projects, allocations, services and subscription revenue, challenges, risks and issues
○ Improved and measurable execution and monitoring of projects
○ Creating a work atmosphere conducive to professional growth and development
○ Promoting accountability by conducting staff annual performance reviews with direct supervisees, and ensuring that all staff members are effectively using the performance.
○ Mentoring and training Project Managers for optimal team dynamics and individual career growth
○ Providing a pivotal communication, escalation, and negotiation point to the team.
Qualifications and experience: