Job Description
  • India

  • Full Time

  • Platform Support

Based in India – to be relocated in Pune office post COVID pandemic

Reporting to COO in India, with coordination with HR team as part of the onboarding processes

Coverage: India and worldwide offices (mainly South East Asia), serving currently 250 employees (and growing)

The IT Helpdesk Administrator is responsible for providing support to all user requests at Anchanto and ensuring smooth operations of end-user IT functions in order for employees to effectively deliver on their business responsibilities. This includes receiving, prioritizing, documenting and actively resolving end-user IT Helpdesk requests within a reasonable turnaround time.

  • Assist end user to set up workstations with computers and any necessary peripheral devices.
  • Provide first level support for internal stakeholders which involves troubleshooting basic issues on hardware, network, systems and desktops.
  • Act as the first point-of-contact for enquiries, service requests and incidents received from users.
  • Support users requests via multiple channels including email, phone and video calls.
  • Install and configure operating systems such as Windows and MAC OS.
  • Provide assistance on systems and file backups and PC recovery.
  • Support local end users, setting up accounts for new users, providing technical support (in person or remotely).
  • Ensure security of data, network access and backup systems.
  • Ensures relevant IT and security event monitoring, and appropriate incident and problem management.
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Maintain records/logs of equipment.
  • Arrange repairs and fixes and maintenance schedule.
  • Identify computer or network equipment shortages and place orders.
  • Perform necessary duties to expand, improve, deploy and maintain the office network, hardware and systems to ensure sufficient and efficient operation within the offices.

Job Requirements :

  • Possess relevant IT qualification or IT Helpdesk certification,
  • 5+ years of relevant technical helpdesk/IT helpdesk working experience,
  • Excellent knowledge and understanding of the principles of networks and troubleshooting,
  • Excellent knowledge in technical management of computer hardware and software systems,
  • Knowledge and experience with installation, configuration and troubleshooting of operating systems Windows and Mac OS,
  • Hands on experience with computer networks, network administration and installation,
  • Excellent knowledge of PC recovery methods after failures and backing up systems and files,
  • Knowledge and experience in setting up and connecting office equipment,
  • Experience in using endpoint protection software (like Jumpcloud) is a great plus,
  • Strong communication and interpersonal skills,
  • Flexibility as and when required.

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