Offer a branded tracking experience, customized communication, and real-time tracking visibility through a central platform that integrates with your entire ecosystem.
Equip your customers with real-time tracking information before they can ask "Where is my order?" and reduce the burden on your support staff.
Take customer experience to the next level with proactive communications throughout the delivery and return journey.
Lack of visibility leads customers to contact support for order updates, causing frustration on both ends.
Shoppers expect personalized messaging and real-time updates on order delivery.
Labor intensive and error-prone manual tracking causes delays and hampers business scalability.
Multiple carriers mean multiple tracking formats that need fail-proof integrations for accurate tracking data.
Delayed support results in confusion and lack of visibility around delays or exceptional situations.
Inaccurate and delayed tracking updates can lead to frustrated customers and poor online ratings.
Manual tracking methods lead to errors which in turn hamper the overall post purchase experience for shoppers.
Not having the ability to easily add more carriers & geographies can hamper the growth of the business.
Brands Enabled
Orders Processed
Integrations
Marketplaces & Webstores
• Get central visibility of all parcels across locations, channels, and carriers.
• Identify and promptly alert exceptional situations such as delays or failed deliveries.
• Equip your support staff with accurate tracking data and improve customer interactions.
• Proactively send automated notifications for order confirmation, dispatch, and delivery updates.
• Personalize the communication message and customize them with your branding & logo.
• Leverage multiple channels including email, SMS, and push notifications to always keep customers informed.
• Allow shoppers to track their parcels on a branded tracking page for a consistent experience.
• Easily create a customizable tracking page featuring your logo, colors, and messaging.
• Reduce customer queries by providing a self-service tracking page, minimizing WISMO (Where Is My Order) requests.
• Drive additional sales by strategically promoting related products and upsell opportunities to customers directly on the tracking page.
• Display compelling offers or discounts for complementary items to encourage additional purchases.
• Gather valuable customer feedback through a customized and branded NPS survey for enhanced insights.
• Access a pre-built integration library and seamlessly connect with a diverse range of carriers.
• Easily manage all connected carriers and their related data on user friendly platform.
• Connect your entire tech stack of OMS, WMS, TMS, ERP or CRM and create a fully connected ecosystem.
12-hour local-time support, 7 days a week
Dedicated account managers, at all times
Assistance in local languages
"With Anchanto’s solutions, we’re able to finish 97.5% of orders to be fulfilled within 48 hours of receipt with minimum manpower."
Rudy Dong Chao
Head of E-commerce & International Business Units, Poney
"Anchanto helps us digitally manage 19 e-commerce stores, process 10K+ orders per month, and manage 4700+ SKUs online."
Xiao Yen Goh and Corey Tan
Co-founder and Managing Director, Rurutiki
Achieve unparalleled success by embracing technology designed with your ecosystem in mind.
