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How Branded Tracking and Customized Communication Can Help You Champion the Post Purchase Experience

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The Ultimate Solution to B2B Retail and Consignment Inventory Management
Product Updates

The Ultimate Solution to B2B Retail and Consignment Inventory Management

Total retail sales worldwide are expected to be $29.7 trillion this year, while e-commerce revenue is projected to reach $5.8 trillion in 2023 too. Most brands and retailers have thus understood the importance of selling on online and offline channels simultaneously and focus on ensuring that their customers have a consistent experience regardless of where they shop. However, managing the logistics and backend operations of offline B2B retail can be quite challenging. For example, it’s very common for brands to sell through a consignment model to reach a wider customer […]
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Anchanto Integrations Update – September 2023
Product Updates

Anchanto Integrations Update – September 2023

Are you looking to drive your e-commerce growth? Harnessing the power of seamless integrations can swiftly expand your customer base and boost revenue. This month’s updates include the launch of prominent shipping carrier integrations in France and Australia and notable enhancements in social commerce integrations, all tailored to propel you toward your growth objectives. 1. Relais Colis Relais Colis is a prominent French logistics and shipping carrier that specializes in parcel delivery services. They operate a network of pick-up and drop-off points, allowing customers to conveniently send and receive packages. […]
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How to Master Post Purchase Experience as a Brand or Marketplace
Guides

How to Master Post Purchase Experience as a Brand or Marketplace

1. Introduction The post purchase phase is an emotional part of the online shopping experience. This is the stage of a sale where consumers lose control and visibility over what happens next. So, they are eager to know where their parcel has reached. The waiting period from the moment they click buy until they receive their purchase increases anticipation and excitement, and this is something you can capitalize on with through parcel tracking capabilities. According to a Global E-commerce Consumer Research Report [1], nearly 70% of consumers expect order tracking […]
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How Omnimart Reduced Their Picking Errors & Shipment Delays to Zero
Case Studies

How Omnimart Reduced Their Picking Errors & Shipment Delays to Zero

Omnimart is a home improvement retailer selling across e-commerce marketplaces such as Shopee and Lazada. The retail company sells products such as vinyl flooring, PVC wainscoting, wallpaper stickers, light bulbs, as well as travel vacuum bags. Omnimart was founded and currently operates out of Kepong, Kuala Lumpur, Malaysia. But it wasn’t always smooth sailing for Omnimart when it comes to e-commerce. Starting out, manually managing operations like fulfillment, tracking stock levels and product locations worked well for Omnimart. However, as the company scaled, their existing processes posed a severe challenge […]
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Anchanto Integrations Update – July 2023
Product Updates

Anchanto Integrations Update – July 2023

If e-commerce is a battlefield, ready integrations are hidden superpowers enabling your victory.  Along with offering you a competitive advantage, they give your e-commerce business the extra boost it needs to forge an unbeatable e-commerce success plan.  Take a look at some integrations with Anchanto Digital Shelf that will enable you to leverage AI-driven data insights and build your e-commerce success plan.  1. Tokopedia Established in 2009, Tokopedia is an Indonesian e-commerce platform focused on democratizing commerce through technology. Tokopedia has played a major role in transforming the e-commerce landscape […]
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Anchanto Integrations Update – July 2023
Product Updates

Anchanto Integrations Update – July 2023

If e-commerce is a battlefield, ready integrations are hidden superpowers enabling your victory.  Along with offering you a competitive advantage, they give your e-commerce business the extra boost it needs to forge an unbeatable e-commerce success plan.  Take a look at some integrations with Anchanto Digital Shelf that will enable you to leverage AI-driven data insights and build your e-commerce success plan.  1. Tokopedia Established in 2009, Tokopedia is an Indonesian e-commerce platform focused on democratizing commerce through technology. Tokopedia has played a major role in transforming the e-commerce landscape […]
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Why Providing Real-Time Tracking Information is an Important Aspect of Consumer Experience
Blogs

Why Providing Real-Time Tracking Information is an Important Aspect of Consumer Experience

In today’s fast-paced world, where online shopping has become the norm, customers expect timely and accurate delivery of their orders. Real-time tracking information plays a crucial role in meeting these expectations. Whether you are a consumer or a business, having access to up-to-date tracking data offers numerous benefits that enhance the overall experience. In this blog post, we will explore the reasons why real-time tracking information is essential and how a good B2B parcel tracking software can help businesses optimize their operations.  Why do you need real-time tracking information?    […]
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What is a Multicarrier Parcel Tracking System?
Blogs

What is a Multicarrier Parcel Tracking System?

Consumer expectations regarding online shopping have consistently grown over time, both before and after making a purchase. Meeting these heightened expectations can prove to be quite challenging, particularly in terms of order tracking and delivery updates. Shoppers not only desire information about when their order will be delivered or has been delivered but also wish to stay informed at every stage of the tracking process.   For logistics service providers, third-party logistics companies (3PLs), and other businesses operating in this industry, this presents a formidable challenge. To obtain detailed insights into […]
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How Branded Tracking and Customized Communication Can Help You Champion the Post Purchase Experience
Blogs

How Branded Tracking and Customized Communication Can Help You Champion the Post Purchase Experience

In the competitive world of e-commerce, providing a stellar post-purchase experience has become crucial for brands and marketplaces. It’s not enough to win over customers with a seamless shopping experience; ensuring their satisfaction after the purchase is equally vital. By investing in customized communication and branded tracking, businesses can foster strong relationships with their customers, enhance brand loyalty, and even drive additional sales. In this article, we’ll explore the importance of personalized communication across multiple channels and the benefits of utilizing a robust parcel tracking platform with branded tracking capabilities.  […]
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What is Parcel Tracking Data Standardization and Why it Matters
Blogs

What is Parcel Tracking Data Standardization and Why it Matters

It’s no secret that all businesses struggle with meeting customer expectations and delivering exceptional experiences. In the e-commerce and logistics world, this challenge becomes way more nuanced for any 3PL, logistics service provider or aggregator that works with multiple shipping carriers and manages a large volume of orders on a monthly basis.    Consumers want real-time information on their orders. The brands or marketplaces that they shop from are held responsible for any delays or inaccuracies in communication. The brands or marketplaces in turn rely on their logistics service providers […]
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